Galloway launches Dementia Friend training
Galloway Coaches staff have taken part in an awareness-raising session to help them become Dementia Friends. Elaine, Dementia Hub Facilitator at the Gatehouse in Bury St Edmunds worked with frontline sales staff, drivers and members of the management team to demonstrate how to recognise the symptoms of dementia and how small changes in the way the company interacts with customers can make a big difference.
“This is the beginning of our journey to become more aware of how we can support our customers with dementia,” says Dan Rogers, Galloway general manager. “Ultimately all drivers and frontline staff will be trained as Dementia Friends and we see this as a great opportunity to question whether we could do more to help.
“Elaine has helped us to understand how a customer with dementia may struggle with tasks we take for granted, like distinguishing between steps on the coach or seeing a white bread sandwich on a white plate. It was a fascinating insight and one we will endeavour to use in our planning going forward.”
Channen adds: “Spending time with over thirty of the Galloway team members has been a great experience. My role is to raise awareness of how so many people who are diagnosed with dementia continue to live incredibly full and fascinating lives. They continue to want to travel and enjoy their activities, by working with organisations like Galloway, we can ensure their holidays and days out are even more special.”
The Dementia Hub is a major provider of dementia services in West Suffolk, providing day services including luncheon clubs, memory cafes, peer support groups for carers, plus advice and signposting.